PC Friendly Remote Computer and Laptop Repairs - Customer Feedback
Customer Feedback
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I am a very busy man and work in London and travel in from West Sussex where I live. My partner lives in Berkshire and we see each other only on weekends. She recently started having problems with her computer. She is from Peru and in touch with her family each day by MSN and email and web cam. Her computer was very bad and not responding at all. We looked at local engineers but they all were very matter of fact, mmmmmmm, doesn't sound good and better bring it in to the shop..... In the end I investigated remote help and by reading what others have said I chose PC Friendly. The title really does mean what it says, when you call someone and ask for help you know within minutes if the person on the end of the line is a genuine person and really interested in your problem.Mike was excellent, he did not however know the extent of the problems with our computer till I decided to pay a one off fee which enabled him to download a small bit of software so that he could look at the computer from his office. The computer was in such a bad state that Mike and his wife have worked on this for over one week, they have been on it from morning till dusk, even when the computer crashed they continued to help us. Mike was always on the phone to me or my partner who is from Peru and guided us through the issues and gave us advice on what to do next. The critical issue was that my partner could speak and keep in touch with her daughters in Peru and Mike understood the importance of this. The computer is working, Mike has suggested some upgrades which we will carry out and has even suggested he guide me in this so that I can carry out myself. I work with many suppliers in my work, some large and some small. I always look for commitment and a really keen interest in the clients satisfaction, I feel with Mike and PC Friendly that really is the case. He and his wife are really interested in the service they give and it shows. I would and already have introduce the service they give to all my contacts !! If you are in the same situation as I was and having problems with your computer and dont know where to go, please please at least give Mike a call first you will be very well rewarded. I am going to ask Mike to clean our computer regularly and ensure we dont have the same problems. PS. Mike said he had never seen such a computer in such a bad state !!! |
PC FRIENDLY SERVICE IS TOP CLASS,VERY HELPFUL & FRIENDLY.THE WORK IS EXCELLENT & THE FOLLOW UP AFTER THE WORK IS DONE IS FANTASTIC.FROM A VERY VERY PLEASED CUSTOMER. |
Very quick prompt and professional service carried out on computer in next to no time my problem sorted out and I was back in working business from contact to fix in less than one hour |
Excellent service |
Helped me a great deal, always willing to help, good phone support, very happy to recommend. |
VERY GOOD SERVICE HAPPY CUSTOMER |
They were very prompt in attending when we had a problem and found PC Friendly to be very knowledgable and able to sort out our major virus problem. Brilliant service from both Mike and Allison and we feel very confident that should we experience any other problems in the future, they will be dealt with just as well. Will definately recommend them to everyone we know! |
every problem we have had they have been here to sort it out straight away.very friendly and do the job at our convienience |
They came quickly and sorted the problem straight away and leant me a router to keep me on line and have given us great support this was most important to my new business. I will recomend this company to everyone I know. |
Good friendly people to deal with.Never too much trouble to help out no matter what the problem was.Would recommend to all my friends and family. |
pc friendly I am very pleased with all the help I received. They were quick efficient and nothing was too much trouble. I was new to the email system , ebay and paypall they were very patient with me. I am now up and running and have been assured by P C Friendly that I can ring them at anytime if I have a problem or get muddled and they will get back to me. |
I'm from the stone-age when it comes to computers, Mike and Alison are increadibly useful and helpful. They've always managed to resolve any problems or queries with immediate results or solutions. If they don't know the answers... they will find them! Very professional and very trusted. Thanks Kindly for all of your services. |
I have no hesitation in recommending PC.Friendly they are a very quick and professional Company offering a fantastic service.They supply and deliver a very competant service. Ruth Peak |
MICHAEL & Alison sorted my neglected computer. They were friendly, helpful and patient. I would recommend them.I feel able to go to them for further help. |
I am a retired Quality Manager (Electronics) and even before I came to live in the area, I knew that I would be in good hands with PC Friendy. I had telephoned about the Broadband service I would expect in my new home. I was given clear and helpful advice and it has been the same since I moved in. It is not just what you do as a business but how you do it that is important to a customer and PC Friendly do it in the best way possible. I know, after over 20 years in Quality Assurance, when I am getting the real thing. |
I thought PC Friendly were excellent and professional in the way they delt with my problems in getting me,a new- comer to PCs, started and on line, with plenty of good advice. Their rates were very reasonable as well. |
I have found PC Friendly excellent. When I need them for help they are always there and always happy to help and solve all my problems. If it had not been for them being so understanding I would not have a computer today. They have been patient with me and I have felt a nuisance at times but was assured Iwas not! I am an oap and it takes some learning as you get older but they have been so understanding and obliging. I?Ithank Mike for his attention and his kindness and I would recommend his services and skills to anyone. |
I am really pleased with the service from PC friendly. They are what the say they are - friendly! I feel more confident using the computer and knowing they are always happy to help means a lot. I wouldn't hesitate recommending them to family and friends. |
Very helpful and a quick efficient service at a time when I needed it most. |
good fast service |
Very professional always provide an excellent service |
We recently obtained some assistance from PC Friendly regarding a problem with our computer and found their service to be efficient, friendly and most of all helpful. |
Since PC friendly have looked and healed my computer I have not had any problems. Both Mike and his associate have been so helpful, friendly, quick and full of humour and willingness to help. I can't rate their service high enough and would recommend it to anyone. Definatly a very Friendly company. |
I have just signed up with PC Friendly and I am bowled over by their efficiency. I wish I had known about them before. |
I was very pleased with the work that was undertaken to get me back working, irrespective of the time of night or weekend when the problem arose. The ability to have such resource a phone call away is invaluable. |
Helpfull Friendly Service Well Pleased 10 out of 10 Will Recomend |
a very good & reliable serivce which I rate first class |
i am very great full all the thing they have done. My sony vaio laptop wood not let get on eny think. And they came out and pick it up and they had done everythink to get it to work agen. It was likeit was brand new agen. They are very friendly which is great when you are on the fone to them. Thank you for eveythink.... |
always feel at ease when ever i use pc friendly they aiways use words i understand and never try complicate for someone who does understand computers.they put the problem right I Feel i can recomend them anybody |
Quick, Friendly and Knowledgable. Generally, an all round smooth Sale/Service. |
Very efficient, Helpful and extremely knowledgeable |
We received helpful and sympathetic support and service to deal with our problem. |
the company name says it all friendly efficient service that i can recommend to anyone |
We have found Mike and Alison very friendly. They designed a very good website for us and are quick to put any new information we send them onto it. The will promptly adapt the website to any changes that occur. We would not hesitate to recommend them. |
I found Mike Bird of PC Friendly to be friendly, professional and determined. I was initially a bit nervous about their ability to make corrections to my PC from an off site location, which I think most members of the public would be too. But nothing untoward has occurred and I'd be pleased to recommend them to anybody. Their service is a step forward in the maintenance of PCs world. |
They were able to solve my problems despite being several hundred miles away. Their advice was excellent, customer service very professional and sensitive and in my view they went far beyond what would have been necessary to resolve the issue. They gave me, sound and expert advice and constructive help. |
I have used PC Friendly on many occasions and have found them to be competitive, very reliable and can recommend then for there IT professionalism. |
Second time using PC friendly - efficient and they live up to their name. |
Excellent, prompt service. Truly 'Friendly' |
Very professional, couldnt do enough, highly recommend. |
Courteous, prompt attention, comprehensive service offered and delivered at my ability level & to my timetable. Thank You |
Did a very good job on sorting out my pc. The machine was slow and I had lost access to my e-mails. All this was sorted out and machine is like new again. I have suffered a couple of small problems since and they have been very helpful in resolving these I would recommend pc friendly anytime |
I am a regular customer to PC Friendly and value their expertise immensly. As I am not techno minded it is good to have someone at the other end of the phone. they are an excellent company. |
It has been a real pleasure to get to know Mike and Alison. The service they provide is brilliant. I can get hold of them when i need them, they have dealt prompty with my enquiries and given me a service that is honest, reliable personal and friendly. |
I have used Pcfriendly on several occasions and have found their remote Internet service safe reliable and trustworthy. When I first approached Mike to see if he could remove a virus on my computer I fully expected him to collect my computer when he said that wasn't necessary he would do it by remote from his computer at home. I was very intrigued to sit in comfort in my own home and watch my screen as Mike cleaned up viruses and any other suspect sites on my computer. I have no problems in referring Mike's service to anyone. |
PC Friendly supply me with IT support that is vital to my business. My business uses a database of music via my laptop and home computer to entertain my clients. it would be a trajedy indeed if my system were to be out of action for any length of time. PC Friendly has supplied me with my hardware needs and furthermore are always available as 'online' support, which is a godsend as i cannot be without my equipment! these guys are professional and they really are friendly!...and they don't cost the earth! overall an excellent service and compliments my own business nicely! |
M Wellworthy of Nanpean |
Having used several web design companies in the past that were a) very expensive & b) did not really satisfy me, PC Friendly did an excellent job building our new website without charging a fortune. Nothing was too much trouble & I was kept in the loop all the way through the build. I would recommend them to anyone who needs a website or a pc built or just their pc repaired or upgraded. |
When our computer crashed they were very quick to help and managed to save a lot of work. with a very polite and friendly maner. |
professional, honest, quick responce to enquires, website construction exellent, good people to deal with, would recomend everytime. |
very pleased |
They have been very helpful and friendly, I would not hesitate to use them again. |
exellent service combined with sincerity and professionalism. |
The were very helpful and supportive and great assistance even when my PC was fixed for other minor issues would reccommend them to friends and collegues |
PC Friendly have been an excellent find. I have recommended them to others, who too have found their service to be excellent in every way. I hope their business grows through people like myself telling everyone about the quality of their services. I cannot recommend them highly enough. |
Thanks you very much for the prompt and efficient service. This machine is now running faster than when it was new. We will now be using you for all of our computer requirements. |
Mr & Mrs Ashcroft of St. Austell |
Very friendly and helpful without being patronising,sorted out all problems quickly and gave extra advice. |
a very honest and reliable family company |
Explained the problem to them, they immediately sorted the error via a remote internet link while I watched for a small one off fee, happy to recommend them and will use them for all my computer needs. A golden resource. |
excellent & immediate service |
Mr M Smith of St. Austell |
I have used pc friendly several times, and have recommended several of my friends for services such has web building, CUSTOME BUILT COMPUTERS, and general repairs |
Everything is now working my laptop is much faster now. |
Fast, efficient and helpful service. Would recommend to all. |
I AM VERY PLEASED DOING BUSINES WITH PC FRIENDLY. HE AS DONE A GREAT FIXING MY PRINTER. |
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